Frequently Asked Questions (FAQs)
We’ve compiled some of the most common questions our customers ask to help make your shopping experience with Covers Line as smooth as possible. If you have any additional questions, don’t hesitate to reach out to us!
1. What products do you offer?
We specialize in premium iPhone covers and accessories, including cases, screen protectors, charging accessories, and more. We carry products for a variety of Apple devices, including iPhones, MacBooks, iPads, and Apple Watches, as well as products for other brands like Samsung Galaxy.
2. Where do you ship?
We ship across Bangladesh. Whether you’re in Dhaka or another city, we ensure prompt delivery to your doorstep. For international shipping, please contact us directly to discuss options.
3. How can I place an order?
You can easily place an order through our website. Simply browse our product categories, select your desired items, and proceed to checkout. You can also visit our shop at Motaleb Plaza, Dhaka, if you prefer in-store shopping.
4. What payment methods do you accept?
We accept a variety of payment methods, including:
- Cash on Delivery (COD)
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Mobile Payments (bKash, Nagad)
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to check the status of your delivery at any time.
6. Can I return or exchange a product?
Yes, we accept returns and exchanges within 7 days of purchase, provided that the item is unused and in its original packaging. For more details, please check our [Return & Exchange Policy].
7. Do you offer wholesale pricing?
Yes, we provide special pricing for wholesale customers. If you’re interested in buying in bulk, please contact us at wholesale@coversline.com or visit our store for more details.
8. What if the item I want is out of stock?
If a product is temporarily out of stock, you can sign up for a restock notification on the product page. We’ll inform you as soon as it’s back in stock.
9. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We can assist you as long as the order hasn’t been shipped.
10. How do I care for my phone case?
To maintain the quality of your phone case, we recommend wiping it regularly with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials, which may damage the surface of the case.
11. How can I contact Covers Line for further assistance?
For any additional questions or concerns, feel free to reach out to us via email at info@coversline.com or call us at +880 1. You can also visit our [Contact Us] page for more ways to connect.
Still have questions? We’re here to help! Reach out to us anytime, and we’ll be happy to assist you.